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Automate Csat Surveys with Freshdesk & Store Responses in Google Sheets

by PollupAIUpdated Aug 2026

Requires

Email (SMTP)

Google Sheets

1/5

FLOWS

STEPS · 10

Run manually by an operator

On a schedule, emails CSAT surveys for Freshdesk tickets and saves form responses to Google Sheets.

Customer Feedback & Sentiment Analysis System

On manual run, analyzes customer feedback sentiment from Google Sheets with Azure OpenAI, then routes notifications via Gmail and Slack.

On a webhook, creates or updates a HubSpot ticket and sends notifications via SMTP email and Gmail.

On an inbound call webhook, processes the recording, logs details to Google Sheets, and conditionally sends a Gmail notification.