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Monitoring & Incident Responsefree

Sla Monitoring & Alerting

by Rahul JoshiUpdated Aug 2026
RequiresZendeskZendeskSlackGoogle SheetsGoogle Sheets
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CrTrigger Every HourTrigger Every H…Fetch Open Tickets from ZendeskFetch Open Tick…IfFilter: Open Tickets OnlyFilter: Open Ti…Notify: No Open TicketsNotify: No Open…FuCalculate SLA Time RemainingCalculate SLA T…SePrepare Escalation PayloadPrepare Escalat…Update Zendesk: Warning PriorityUpdate Zendesk:…Update Zendesk: Escalate (90%+)Update Zendesk:…Alert Slack: SLA WarningAlert Slack: SL…Log to Google SheetsLog to Google S…IfIf ≥ 90% (Escalate)1If ≥ 90% (Escal…IfIf ≥ 75% (Warn)1FuPrepare Compliance Log1Prepare Complia…123456789101112
1/5
STEPS · 12
Runs on a schedule

On a schedule, checks Zendesk tickets for SLA breaches, alerts Slack, and logs the results to Google Sheets.

Tags

croncomplexZendeskSlackTicket Managementdiscoveredpending-review
Connects
zendeskZendeskSlacksheetsGoogle Sheets
CategoryMonitoring & Incident Response
Triggercron
Complexitycomplex
Nodes13
AddedJun 27, 2026