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FlowHub
FluxonLab
Google Sheets
Monitoring & Incident Responsefree

Instagram Customer Complaint to Support Ticket + Sla Automation

by Oneclick AI SquadUpdated Aug 2026
RequiresGoogle SheetsGoogle SheetsSlack
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CrSchedule TriggerHRGet Instagram PostsGet Instagram P…HRGet CommentsSILoop Over CommentsLoop Over Comme…SeCapture Original CommentCapture Origina…HRDetect Complaint (Claude AI)Detect Complain…IfIF ComplaintCheck Ticket StatusCheck Ticket St…IfIF SLA Breach NearIF SLA Breach N…Escalate to Manager (Slack)Escalate to Man…SeEnd (Non-Complaint Path)End (Non-Compla…Create Ticket (Google Sheet)Create Ticket (…Get Team MembersSeAssign TicketNotify Assignee (Slack)Notify Assignee…WaWait for SLA CheckWait for SLA Ch…WeWebhook12345678910111213141516
1/5
STEPS · 16
Runs on a schedule

On a schedule, pulls Instagram complaints via API, opens support tickets in Google Sheets, and posts SLA alerts to Slack.

Tags

cronadvancedGoogle SheetsSlackTicket ManagementAI Summarizationdiscoveredpending-review
Connects
sheetsGoogle SheetsSlack
CategoryMonitoring & Incident Response
Triggercron
Complexityadvanced
Nodes17
AddedJun 27, 2026