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AI Powered Customer Feedback Analysis & Response System

by Cheng Siong ChinUpdated Aug 2026
RequiresRedisRedisPostgresPostgresOpenAIEmail (SMTP)Email (SMTP)SalesforceSalesforceHubSpotHubSpotSlackGoogle SheetsGoogle Sheets
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WeEvent Ingestion WebhookEvent Ingestion…SeWorkflow ConfigurationWorkflow Config…CoEvent NormalizationEvent Normaliza…Check Deduplication CacheCheck Deduplica…IfIs Duplicate Event?Is Duplicate Ev…Store Event in CacheStore Event in …Fetch Historical InteractionsFetch Historica…Fetch Feature Store DataFetch Feature S…Fetch Segmentation RulesFetch Segmentat…MeMerge Enrichment DataMerge Enrichmen…AgIntent & Sentiment Analysis AgentIntent & Sentim…OpenAI GPT-4 ModelOpenAI GPT-4 Mo…OPAnalysis Output ParserAnalysis Output…CoCalculate Priority ScoreCalculate Prior…SwRoute by Priority & IntentRoute by Priori…Check Rate LimitIfRate Limit Exceeded?Rate Limit Exce…Check Cross-Channel SuppressionCheck Cross-Cha…IfIs Suppressed?AgDecision Policy AgentDecision Policy…OpenAI GPT-4 Decision ModelOpenAI GPT-4 De…OPDecision Output ParserDecision Output…SwRoute by Action TypeRoute by Action…ESSend Marketing EmailSend Marketing …Create Salesforce LeadCreate Salesfor…Update HubSpot ContactUpdate HubSpot …Send Support AlertSend Support Al…AgAggregate Action ResultsAggregate Actio…Log Decision ProvenanceLog Decision Pr…Store Outcome for Feedback LoopStore Outcome f…Update Analytics DashboardUpdate Analytic…12345678910111213141516171819202122232425262728293031323334
1/5
STEPS · 34
Starts on an incoming request

On a webhook, an OpenAI agent analyzes customer feedback, then routes responses via email, Salesforce, HubSpot, and Slack while logging to Postgres and Google Sheets.

Tags

webhookadvancedRedisPostgresTicket ManagementAI Summarizationdiscoveredpending-review
Connects
redisRedispostgresPostgresOpenAIemailsmtpEmail (SMTP)salesforceSalesforcehubspotHubSpot
CategoryAI Agents & Chatbots
Triggerwebhook
Complexityadvanced
Nodes31
AddedJun 27, 2026