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Post-Delivery CSAT Survey Automation

by WeblineIndiaUpdated Aug 2026
RequiresGmailGmailGoogle SheetsGoogle Sheets
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Send Low CSAT Alert (Gmail)Send Low CSAT A…WeIncoming Delivery WebhookIncoming Delive…IfValidate Delivered EventValidate Delive…SeExtract Order DataExtract Order D…IfValidate Customer EmailValidate Custom…Fetch Sent Survey RecordsFetch Sent Surv…CoDetermine Survey EligibilityDetermine Surve…IfShould Send Survey?Should Send Sur…WaDelay Before Survey SendDelay Before Su…SeBuild Survey Email ContentBuild Survey Em…Send Survey Email (Gmail)Send Survey Ema…Save Survey Log to Google SheetsSave Survey Log…WeCSAT Response Intake WebhookCSAT Response I…IfValidate CSAT SubmissionValidate CSAT S…Locate Order in CSAT SheetLocate Order in…Update CSAT RecordUpdate CSAT Rec…SeStandardize CSAT PayloadStandardize CSA…CoCSAT Classification EngineCSAT Classifica…SwCSAT Routing SwitchCSAT Routing Sw…1234567
1/5
FLOWS
STEPS · 7
Starts on an incoming request

On a delivery webhook, emails a CSAT survey via Gmail and logs the responses to Google Sheets, branching follow-ups on the rating.

Tags

webhookadvancedGmailGoogle SheetsTicket ManagementAI Summarizationdiscoveredpending-review
Connects
gmailGmailsheetsGoogle Sheets
CategoryCustomer Support
Triggerwebhook
Complexityadvanced
Nodes19
AddedJun 27, 2026