Skip to content
FlowHubFluxonLab
AI Analysis & Classificationfree

Analyze customer support ticket sentiment and route to Slack channels

by TakatoYamadaUpdated Aug 2026
RequiresOpenAISlack
Share Post Share
WeWhen Ticket ReceivedWhen Ticket Rec…CoNormalize Ticket DataNormalize Ticke…OpenAI Sentiment AnalysisOpenAI Sentimen…CoParse Sentiment OutputParse Sentiment…SwRoute by Sentiment ScoreRoute by Sentim…Send to Slack #escalationSend to Slack #…Send to Slack #supportSend to Slack #…Send to Slack #feedbackSend to Slack #…RTRespond with Routing OutcomeRespond with Ro…12345678910
1/5
STEPS · 10
Starts on an incoming request

On a webhook ticket, analyzes sentiment with OpenAI, routes it to the matching Slack channel, and responds to the webhook.

Tags

webhookmediumOpenAISlackTicket ManagementAI Summarizationdiscoveredpending-review
Connects
OpenAISlack
CategoryAI Analysis & Classification
Triggerwebhook
Complexitymedium
Nodes9
AddedJun 27, 2026