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RAG & Knowledge Basesfree

Multi-Channel RAG AI Customer Support

by Salman MehboobUpdated Aug 2026
RequiresGoogle GeminiSlackWhatsAppWhatsAppOutlookOutlookOpenRouterGoogle SheetsGoogle Sheets
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FoDocument Upload FormDocument Upload…VSInsert into Vector StoreInsert into Vec…DDDocument LoaderSeIngestion SuccessIngestion Succe…EGEmbeddings ModelTSToken SplitterWAWhatsApp TriggerSeNormalize WhatsAppNormalize Whats…AgAI Support AgentMBConversation MemoryConversation Me…VSKnowledge BaseOPStructured Reply SchemaStructured Repl…IfIs Handoff Requested?Is Handoff Requ…Notify Support ChannelNotify Support …SwRoute by Channel (Handoff)Route by Channe…Send WhatsApp ReplySend WhatsApp R…Send Email ReplySwRoute by Channel (Answer)Route by Channe…Send WhatsApp AnswerSend WhatsApp A…Send Email AnswerSend Email Answ…Outlook TriggerSeNormalize EmailEGEmbeddings Google GeminiEmbeddings Goog…OpenRouter Chat ModelOpenRouter Chat…IfIs Contact In Handoff?Is Contact In H…Forward to Support ChannelForward to Supp…SePrepare Agent InputPrepare Agent I…SePrepare Reply OutputPrepare Reply O…SeMergeCheck HandoffSave HandoffWeSlack Slash Command (/resolve)Slack Slash Com…SeExtract Contact IDExtract Contact…IfContact ID Provided?Contact ID Prov…RTRespond to Slack (OK)Respond to Slac…Find Handoff RowIfActive Handoff Found?Active Handoff …Mark Resolved in SheetMark Resolved i…Notify Not FoundRTRespond to Slack (Error)Respond to Slac…Notify Support Channel1Notify Support …12345
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FLOWS
STEPS · 5
Starts on an incoming request

On WhatsApp, Outlook, or form messages, answers customer queries with a Gemini-powered Pinecone RAG agent and replies across Slack, WhatsApp, and Outlook.

Tags

webhookadvancedGoogle GeminiSlackSupport ChatbotAI RAGdiscoveredpending-review
Connects
Google GeminiSlackwhatsappWhatsAppoutlookOutlookOpenRoutersheetsGoogle Sheets
CategoryRAG & Knowledge Bases
Triggerwebhook
Complexityadvanced
Nodes41
AddedJun 27, 2026