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Triage and Escalate Tenant Complaints from Gmail or Forms to Slack with Claude AI

by Andrew LohUpdated Aug 2026
RequiresAnthropicAirtableAirtableGmailGmailSlack
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SeNormalise email inputsNormalise email…SeNormalise form inputsNormalise form …MeMerge inputsLLM extract & classifyLLM extract & c…CoParse LLM outputIfSLA breached?SILoop over ticketsLoop over ticke…ScSchedule TriggerWeWebhookSearch technicianSearch technici…Create work orderCreate work ord…Send ACK emailUpdate ACK statusUpdate ACK stat…Gmail triggerSend a messageSearch recordsEscalate to FM ManagementEscalate to FM …1234567891011
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On schedule or new Gmail, classifies tenant complaints with Claude, records them in Airtable, and escalates urgent issues to Slack.

Tags

croncomplexAnthropicAirtableTicket ManagementAI Summarizationdiscoveredpending-review
Connects
AnthropicairtableAirtablegmailGmailSlack
CategoryAI Analysis & Classification
Triggercron
Complexitycomplex
Nodes17
AddedJun 27, 2026