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Enhance Customer Support with RAG Powered AI

by Țugui DragoșUpdated Aug 2026
RequiresEmail (IMAP)Email (IMAP)OpenAIEmail (SMTP)Email (SMTP)ZendeskZendeskSlackGoogle SheetsGoogle Sheets
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SeWorkflow ConfigurationWorkflow Config…EREmail Trigger (IMAP)Email Trigger (…WeWebhook Trigger (Live Chat)Webhook Trigger…WAWhatsApp TriggerSlSlack Trigger (Mentions)Slack Trigger (…WeDiscord Webhook TriggerDiscord Webhook…SeNormalize PayloadNormalize Paylo…CoPreprocess QueryOpenAI Chat Model (RAG)OpenAI Chat Mod…OpenAI Chat Model (Sentiment)OpenAI Chat Mod…OpenAI Chat Model (Escalation)OpenAI Chat Mod…CLSentiment AnalysisSentiment Analy…CoConfidence ScoringConfidence Scor…IfCheck Confidence ThresholdCheck Confidenc…IfCheck SentimentIfEscalation Needed?Escalation Need…IfBusiness Hours CheckBusiness Hours …SwChannel RouterSeFormat Email ResponseFormat Email Re…ESSend Email ReplyCLEscalation ReasoningEscalation Reas…SePrepare Ticket ObjectPrepare Ticket …Create Zendesk TicketCreate Zendesk …Update Zendesk TicketUpdate Zendesk …Escalation Alert to Support TeamEscalation Aler…CoAuto-CategorizationAuto-Categoriza…Log Conversation to SheetsLog Conversatio…ScWeekly Maintenance ScheduleWeekly Maintena…Fetch Weekly MetricsFetch Weekly Me…VSSupabase Vector InsertSupabase Vector…OpenAI Embeddings (Insert)OpenAI Embeddin…MBChat MemoryCoConversation History ManagerConversation Hi…IfNew vs Existing ConversationNew vs Existing…IfHuman Takeover DetectionHuman Takeover …Log Conversation to ZendeskLog Conversatio…Send Weekly SummarySend Weekly Sum…IfCheck Message ScopeCheck Message S…DDDocument LoaderTSText SplitterAgRAG Support AgentRAG Support Age…CoFetch Conversation HistoryFetch Conversat…MeMerge History with QueryMerge History w…SeFormat Webhook ResponseFormat Webhook …SeFormat WhatsApp ResponseFormat WhatsApp…SeFormat Discord ResponseFormat Discord …SeFormat Slack ResponseFormat Slack Re…NOEnd WorkflowSePrepare Metrics for Vector InsertPrepare Metrics…
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FLOWS
STEPS · 49
Starts on an incoming request

On incoming email, WhatsApp, or Slack messages, answers via an OpenAI RAG agent over Supabase, routing to Zendesk, Slack, email, and Google Sheets.

Tags

eventadvancedEmail (IMAP)OpenAISupport ChatbotAI RAGdiscoveredpending-review
Connects
emailimapEmail (IMAP)OpenAIemailsmtpEmail (SMTP)zendeskZendeskSlacksheetsGoogle Sheets
CategoryRAG & Knowledge Bases
Triggerevent
Complexityadvanced
Nodes49
AddedJun 27, 2026