Quick overview Automatically triage incoming support tickets with an AI agent powered by Claude Sonnet. High-confidence responses are sent instantly, low-confidence cases escalate to a human on Slack, and every step is logged in Infini Analytics for full observability. How it works A webhook receives the incoming support ticket and generates a unique execution_id to correlate every event of this run. Infini Analytics logs a START event for the execution. An AI Agent (Claude Sonnet) reads the ticket, optionally queries a knowledge base data table, and drafts a response with a confidence score. The agent logs structured ticket data via a data table tool (Infini Analytics records this as an EVENT). An IF node checks the confidence: high-confidence tickets get an automatic reply and log an EVENT; low-confidence tickets escalate to a human on Slack and log a WARNING. Infini Analytics logs the final END event, or an ERROR event if any step failed along the way. Setup Import this workflow into your n8n instance and open it in the editor.
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Manage Google and Trustpilot reviews with OpenAI and Slack
Quick overview This workflow runs hourly to fetch new Google Business Profile and Trustpilot reviews, deduplicates them, uses OpenAI via a LangChain agent to draft sentiment-aware replies, escalates negative reviews in Slack, and routes positive replies to Slack for approval before posting the reply back to Trustpilot. How it works Runs every hour on a schedule. Fetches the latest reviews from the Google Business Profile API and the Trustpilot API and combines the results. Deduplicates reviews by tracking previously seen review IDs in workflow static data and stops if there are no new reviews. Processes each new review and uses OpenAI (via a LangChain agent) to generate structured JSON containing sentiment, a draft reply, and an optional suggested resolution. Sends negative reviews to a Slack channel for the owner along with the suggested resolution. Sends positive draft replies to Slack for one-tap approval (with a 24-hour timeout) and, if approved, publishes the reply to the Trustpilot API. Sends a Slack alert to the ops channel if the workflow errors. Setup Configure authentication and replace placeholders for the Google Business Profile reviews endpoint (account and location) i
SSlack chatbot powered by AI
This workflow offers an effective way to handle a chatbot's functionality, making use of multiple tools for information retrieval, conversation context storage, and message sending. It's a setup tailored for a Slack environment, aiming to offer an interactive, AI-driven chatbot experience. Note that to use this template, you need to be on n8n version 1.19.4 or later.
WSend weekly blended ad performance reports with Meta, Google Ads, GA4 and OpenAI
Quick overview This workflow runs every Monday at 8am to pull the last 7 days of performance from Meta Ads, Google Ads, and GA4, calculate blended KPIs, generate an OpenAI-powered narrative summary, email an HTML report via Gmail, and post an internal update (and errors) to Slack. How it works Runs every Monday at 8am on a scheduled trigger. Fetches the last 7 days of spend and engagement metrics from the Meta Ads Insights API, campaign cost and conversion metrics from the Google Ads API, and conversions and revenue by channel from the GA4 Reporting API. Combines the three datasets and calculates blended KPIs including total spend, total conversions, total revenue, and ROAS. Sends the computed metrics to an OpenAI chat model to generate a 3–4 sentence client-friendly performance summary with one risk and one recommendation. Builds a simple HTML report containing the KPIs and AI summary. Emails the HTML report to the client via Gmail and posts a brief confirmation with spend and ROAS to a Slack channel. If the workflow fails, posts an error alert message to an ops Slack channel. Setup Configure authentication for the HTTP requests to Meta Ads (access token), Google Ads (OAuth/access