Quick overview Youtube Video: https://youtu.be/q2vPN9eub1o?si=lSo4c0kQMNQd_Aad This workflow acts as a WhatsApp hotel concierge that looks up guest profiles, reservations, and open service requests in Google Sheets, consults a Google Docs amenities guide, and uses Google Gemini with Redis memory to reply and optionally create or update reservations and service requests. How it works Triggers when a WhatsApp message is received and continues only if the incoming message contains text. Looks up the guest by WhatsApp number in a Google Sheets “Guest Details” spreadsheet and checks whether Do Not Disturb (DND) is enabled. If the guest is not in DND, fetches the guest’s reservations and any incomplete service requests from Google Sheets. Determines whether the guest is new, currently checked in (based on today’s date between check-in and check-out), and whether any requests are pending, then packages this context for the assistant. Uses Google Gemini with Redis chat memory to generate a WhatsApp-ready reply, calling a Google Docs amenities document when answering policy/pricing/amenity questions.
Tags
Google Sheets
Redis Chat Memory
WhatsApp Business CloudRelated workflows
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