Overview This workflow automates customer support ticket processing using AI-powered analysis, classification, and intelligent routing. It processes incoming tickets from email or webhook, translates messages when needed, analyzes sentiment and urgency, and routes tickets to auto-reply or escalation flows. The system also updates CRM platforms and logs observability metrics for monitoring. This enables faster response times, improved customer experience, and scalable support operations. How It Works Input Sources Receives tickets via: IMAP Email Trigger Webhook endpoint Workflow Configuration Defines: CRM/Helpdesk API endpoint Escalation webhook URL Observability logging endpoint Data Cleaning & Normalization Extracts and cleans HTML content Normalizes ticket data: Ticket ID User email Message content Timestamp Source channel Language Detection & Translation Detects the original language Translates message into English if needed Returns confidence score AI Support Intelligence Classifies ticket into: Sentiment (positive/neutral/negative) Urgency (low → critical) Category (billing, bug, technical, etc.)
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Summarize Zoom meetings and create follow-ups with OpenAI, ClickUp, and Outlook
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CAnswer WooCommerce order and DHL tracking questions with GPT-4 chat
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WSend weekly blended ad performance reports with Meta Ads, Google Ads, GA4 and OpenAI
Quick overview This workflow runs every Monday at 8am, pulls last-7-days performance data from the Meta Ads API, Google Ads API, and Google Analytics 4, calculates blended KPIs, uses OpenAI to generate a client-friendly insight summary, and delivers an HTML report by Gmail while posting status update to Slack. How it works Runs every Monday at 8am on a schedule trigger. Fetches the last 7 days of spend and engagement metrics from the Meta Ads Insights endpoint. Fetches the last 7 days of campaign cost, clicks, and conversions from the Google Ads API using a streamed search query. Fetches the last 7 days of conversions and revenue by default channel group from the Google Analytics 4 Data API. Combines the three datasets and calculates blended totals for spend, conversions, revenue, and ROAS. Sends the blended metrics to OpenAI to generate a 3–4 sentence plain-language weekly performance summary. Builds a simple HTML report and sends it to the client via Gmail while posting a short “report sent” summary to a Slack channel. If the workflow execution fails, posts the error message to an ops Slack channel. Setup Add credentials and replace the placeholders for your Meta Ads token and ad