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Zendesk Support RAG Agent

by FluxonLab Importadapted from SplitoutUpdated May 2026
RequiresOpenAIGoogle DriveGoogle DriveZendeskZendesk
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ChWhen chat message receivedWhen chat messa…AgAI AgentOpenAI Chat ModelOpenAI Chat Mod…SOSplit OutEmbeddings OpenAI1Embeddings Open…DDDefault Data LoaderDefault Data Lo…TSToken Splitter1MBWindow Buffer MemoryWindow Buffer M…Embeddings OpenAI2Embeddings Open…EFExtract from FileExtract from Fi…MaWhen clicking ‘Test workflow’When clicking ‘…AgAI Agent1OpenAI Chat Model1OpenAI Chat Mod…Embeddings OpenAIEmbeddings Open…SILoop Over ItemsOPStructured Output ParserStructured Outp…Pull Mitre Data From GdrivePull Mitre Data…VSEmbed JSON in Qdrant CollectionEmbed JSON in Q…VSQuery Qdrant Vector StoreQuery Qdrant Ve…VSQdrant Vector Store queryQdrant Vector S…Get all Zendesk TicketsGet all Zendesk…Update Zendesk with Mitre DataUpdate Zendesk …NOMove on to next ticketMove on to next…12345
1/5
FLOWS
STEPS · 5
Starts from a chat message

On chat message, an OpenAI agent retrieves knowledge from Qdrant and Google Drive to draft Zendesk ticket replies.

Tags

openaiadvancedeventai-agentssplitoutchattriggerai-agentembeddingsopenai
Connects
OpenAIgoogledriveGoogle DrivezendeskZendesk
CategoryRAG & Knowledge Bases
Triggerevent
Complexityadvanced
Nodes23
AddedMay 9, 2026