Build an IT Support Assistant Chatbot Leveraging Existing Support Portal

This n8n template demonstrates how you can leverage existing support site search to power your Support Chatbots and agents. Building a support chatbot need not be complicated! If building and indexing vector stores or duplicating data isn't necessarily your thing, an alternative implementation of the RAG approach is to leverage existing knowledge-bases such as support portals. In this way, document management and maintenance of your support agent is significantly reduced. Disclaimer: This template example uses AcuityScheduling's help center website but is not associated, supported nor endorsed by the company. How it works A simple AI agent is connected with chat trigger to receive user queries. The AI agent is instructed to fetch information from the knowledge-base via the attached custom workflow tool (aka "knowledgebase tool"). There is no step to replicate the entire support articles database into a vector store. You may choose not too because of time, cost and maintainence involved. Instead, the tool leverages the existing support portal's search API to retrieve knowledge-base articles.

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