WooCommerce AI Post-Sales Chatbot with GPT-4o, RAG, Google Drive and Telegram
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Call n8n Workflow ToolDDefault Data Loader
Embeddings OpenAI
Google Drive
HTTP Request
OpenAI Chat Model
Qdrant Vector StoreSSimple Memory
Token Splitter
Vector Store Question Answer ToolThis WooCommerce-integrated chatbot is designed to transform post-sales customer support by combining automation and artificial intelligence to deliver fast, secure, and personalized assistance. The chatbot retrieves real-time order information, including shipping details and tracking numbers, after verifying the customer's identity through a strict email-based authentication system. Beyond order management, the chatbot answers frequently asked questions about return policies, delivery times, and terms of service using RAG. If a request is too complex, the system seamlessly escalates it to a human operator via Telegram, guaranteeing no customer query goes unresolved. Key Features of the Chatbot Order Tracking: Retrieves real-time tracking information for WooCommerce orders, including carrier URLs and pickup dates. Order Details Retrieval: Provides customers with past/current order information after strict email verification. Policy & FAQ Assistance: Answers questions about shipping, returns, and store policies using a vectorized knowledge base (ToS tool). Identity Verification: Ensures privacy by requiring exact email-order matches before sharing sensitive data.
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