IT Support Chatbot with Google Drive, Pinecone & Gemini | AI Doc Processing

This n8n template empowers IT support teams by automating document ingestion and instant query resolution through a conversational AI. It integrates Google Drive, Pinecone, and a Chat AI agent (using Google Gemini/OpenRouter) to transform static support documents into an interactive, searchable knowledge base. With two interlinked workflows—one for processing support documents and one for handling chat queries—employees receive fast, context-aware answers directly from your support documentation. Overview Document Ingestion Workflow Google Drive Trigger:** Monitors a specified folder for new file uploads (e.g., updated support documents). File Download & Extraction:** Automatically downloads new files and extracts text content. Data Cleaning & Text Splitting:** Utilizes a Code node to remove line breaks, trim extra spaces, and strip special characters, while a text splitter segments the content into manageable chunks. Embedding & Storage:** Generates text embeddings using Google Gemini and stores them in a Pinecone vector store for rapid similarity search. Chat Query Workflow Chat Trigger:** Initiates when an employee sends a support query.

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