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ZendeskRelated workflows
See all Zendesk→Sync Shopify orders with your Zendesk contacts
This workflow automatically syncs Shopify orders with your Zendesk contacts. Using this workflow, the Shopify email ID, phone number ID and order information will be added or updated to Zendesk contacts. Prerequisites Shopify account and Shopify credentials Zendesk account and Zendesk credentials How it works Shopify Trigger starts the workflow whenever a customer`s data is updated. Zendesk Node then searches the contact by email address. Set node keeps only the UserId and email of the contact. Merge by Key node combines the Shopify and Zendesk data. If node splits the workflow conditionally, check if the contact already exists or not. If the user exists, Zendesk node updates its contact data. If the user does not exist, Zendesk node creates a new contact.
Sync Shopify orders with Zendesk tickets
This workflow automatically syncs Shopify orders with your Zendesk tickets. Using this workflow, Shopify orders will be added or have their information updated straight to your Zendesk tickets. Prerequisites Shopify account and Shopify credentials Zendesk account and Zendesk credentials How it works Shopify Trigger starts the workflow whenever an order is updated. Zendesk node finds if the order already exists and has a ticket assigned. Set node keeps and passes only ticket ID. Merge by Key node combines the Shopify order data with the Zendesk ticket data. If node splits the workflow conditionally, checks if the ticket already exists or not. If order is new, Zendesk node creates a new ticket for the order.