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Case Routing — Greenfield & Associates

by lorenzespinosaUpdated Jun 2026
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WeWebhook — New CaseWebhook — New C…CoExtract Case DetailsExtract Case De…IfIF Valid CaseRTRespond — Validation ErrorRespond — Valid…HRAI Classify + Urgency ScoreAI Classify + U…CoParse ClassificationParse Classific…HRHuman Review Gate — Assignment QueueHuman Review Ga…SwSwitch — Case TypeSwitch — Case T…HRAssign — PI (J. Greenfield)Assign — PI (J.…HRAssign — DUI (S. Park)Assign — DUI (S…HRAssign — Criminal (M. Torres)Assign — Crimin…HRAssign — Other (A. Chen)Assign — Other …HRSlack Notification — AssignmentSlack Notificat…HRAudit Log — AirtableAudit Log — Air…RTRespond — Routed1234567891011121314151617
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STEPS · 17
Starts on an incoming request

On an inbound case webhook, validates the payload, routes by case type through a switch, replies to the caller, and forwards to downstream APIs.

Tags

webhookcomplexdiscoveredpending-review
CategoryAPI & Webhooks
Triggerwebhook
Complexitycomplex
Nodes15
AddedJun 28, 2026