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AI Powered Customer Support: Email, Knowledge Base & Human Escalation Automation

by David OlusolaUpdated Aug 2026
RequiresOpenAIGmailGmailGoogle SheetsGoogle SheetsSlackGoogle GeminiGoogle DriveGoogle Drive
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OpenAI Classification ModelOpenAI Classifi…AgTechnical Support AgentTechnical Suppo…AgBilling Support AgentBilling Support…AgUrgent Escalation AgentUrgent Escalati…AgGeneral Support AgentGeneral Support…Send Gmail ResponseSend Gmail Resp…Log to Support DashboardLog to Support …Slack Human EscalationSlack Human Esc…TCText ClassifierGmail TriggerGoogle Gemini Chat ModelGoogle Gemini C…VSPinecone Vector StorePinecone Vector…Embeddings OpenAIEmbeddings Open…GDGoogle Drive TriggerGoogle Drive Tr…Google DriveDDDefault Data LoaderDefault Data Lo…TSRecursive Character Text SplitterRecursive Chara…VSPinecone Vector Store1Pinecone Vector…Embeddings OpenAI1Embeddings Open…SeSet Ticket MetadataSet Ticket Meta…SeSet Ticket Metadata1Set Ticket Meta…SeSet Ticket Metadata2Set Ticket Meta…SeSet Ticket Metadata3Set Ticket Meta…12345678910111213141516171819202122232425262728
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FLOWS
STEPS · 28
Starts on a Gmail event

On a new Gmail email, classifies and answers support requests using a Pinecone knowledge base, logging to Google Sheets and escalating to Slack.

Tags

eventcomplexOpenAIGmailTicket ManagementAI RAGdiscoveredpending-review
Connects
OpenAIgmailGmailsheetsGoogle SheetsSlackGoogle GeminigoogledriveGoogle Drive
CategoryRAG & Knowledge Bases
Triggerevent
Complexitycomplex
Nodes23
AddedJun 27, 2026