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AI Powered Servicenow Chat Triage with GPT 4 — Incident & Request Router

by RiteshUpdated Aug 2026
RequiresOpenAI
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ChWhen chat message receivedWhen chat messa…OpenAI Chat ModelOpenAI Chat Mod…TCText ClassifierAgAI AgentOpenAI Chat Model1OpenAI Chat Mod…MBSimple MemoryCSSummarization ChainSummarization C…OpenAI Chat Model3OpenAI Chat Mod…HRHTTP Request1SNCreate an incidentCreate an incid…TSSerpAPIRTRespond to WebhookRespond to Webh…ATAI Transform REQATAI Transform INCSNGet many incidentsGet many incide…HRHTTP RequestMeMergeSeEdit FieldsCoCode in JavaScriptCode in JavaScr…AgAI Agent1OpenAI Chat Model2OpenAI Chat Mod…CoCode in JavaScript1Code in JavaScr…SNGet many incidents1Get many incide…SNUpdate an incidentUpdate an incid…RTRespond to Webhook1Respond to Webh…12345678910111213141516171819202122232425262728
1/5
STEPS · 28
Starts from a chat message

On a chat message, classifies intent with OpenAI and routes it to create a ServiceNow incident or request, replying in chat.

Tags

webhookcomplexOpenAISupport ChatbotAI Chatbotdiscoveredpending-review
Connects
OpenAI
CategoryAI Agents & Chatbots
Triggerwebhook
Complexitycomplex
Nodes25
AddedJun 27, 2026